Privacy
Policy

Effective Date: 5 August 2026

Privacy Policy

PestMark is committed to protecting your privacy and ensuring that your personal information is handled securely, fairly and transparently. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we protect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or contacting us, you agree to the practices described in this Privacy Policy.

Who We Are

PestMark is an independent pest control company providing professional domestic and commercial pest control services throughout Gloucestershire and the surrounding areas.

Registered Business Address

PestMark
Perricks Lodge
Northwood Green
Westbury-on-Severn
Gloucester
GL14 1NB

Email: enquiries@pestmark.co.uk
Telephone: 07872 129115

The Information We Collect

Your name
Postal address
Property address where treatment is required
Telephone number
Email address
Details of your enquiry
Details of pest infestations and treatment requirements
Appointment history
Service reports
Invoices and payment records
Communications between you and PestMark

If you visit our website, we may also collect technical information such as your IP address, browser type, device type, operating system, website usage information and cookies where consent has been provided.

How We Use Your Information

We use your information to respond to enquiries, provide quotations, arrange appointments, carry out pest control inspections and treatments, maintain service records, produce treatment reports, issue invoices, process payments, comply with legal obligations and improve our customer service and website.

Our Lawful Basis for Processing

We process personal information because it is necessary to fulfil our contract with you, comply with legal obligations, pursue legitimate business interests or because you have given consent where required.

Who We Share Your Information With

We never sell or trade your personal information. We may share information only where necessary with professional advisers, payment providers, IT support providers, website hosting providers and public authorities where required by law.

How We Protect Your Information

We use appropriate technical and organisational measures to keep your personal information secure and protected against unauthorised access, misuse, loss or disclosure.

How Long We Keep Your Information

We retain personal information only for as long as necessary to provide our services and meet legal, accounting and regulatory obligations.

Marketing

PestMark does not send unsolicited marketing emails. You may withdraw your consent to marketing communications at any time.

Cookies

Our website uses cookies. Please refer to our separate Cookie Policy for full details.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for their privacy practices.

Your Rights

You have the right to access, correct, erase, restrict or object to processing of your personal information and, where applicable, request a copy of your data or withdraw consent.

Making a Complaint

If you have concerns about how we use your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us